Legal
Privacy notice
How we collect, use and protect your personal data. Last updated October 2026.
Who we are
Scale Collective is the trading name of Scale Collective Marketing Ltd, a company registered in England and Wales (company number 17367288). Our registered office is c/o Roca Accountants Limited, Floor 4, Centenary House, Centenary Way, Manchester, M50 1RF. We are the data controller for personal data collected through this website.
Questions about this notice or your data: email sam@scalecollective.co.uk.
What we collect
- Details you give us through our forms, booking calendar, WhatsApp, phone or email: your name, business name, email address, phone number, address, social media links and anything you tell us about your business.
- Campaign information such as which advert or link brought you to our forms (UTM tags).
- Basic usage data about how the website is used, collected by Cloudflare Web Analytics, which does not use cookies or track you across other sites.
- Advertising data on our free-website application and thank-you pages, where we use the Meta pixel to measure how many people apply after seeing our Facebook and Instagram adverts.
How we use it
- To reply to your enquiry, book calls and prepare quotes (our legitimate interests, or steps before entering a contract with you).
- To deliver the services you buy from us (performance of a contract).
- To send you relevant marketing where you've agreed to it, or where you're an existing customer and haven't opted out. You can unsubscribe at any time.
- To measure and improve our advertising and website (legitimate interests, or consent where the law requires it).
- To meet our legal and accounting obligations.
Who we share it with
We don't sell your data. We use trusted suppliers to run our business, who process data on our behalf:
- HighLevel (LeadConnector): our CRM, forms, booking calendar and messaging.
- Cloudflare: website hosting, security and cookieless analytics.
- Meta Platforms: advertising measurement on the pages listed above, and WhatsApp messaging.
- Google and Microsoft: email, calendars and video calls.
- Our accountants, and payment providers when you pay us.
Some of these suppliers may process data outside the UK. Where they do, they use safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum.
How long we keep it
Enquiries that don't become customers: up to 2 years from our last contact. Customer records: for as long as you're a customer and up to 6 years afterwards for legal and accounting purposes.
Your rights
You can ask to see, correct, delete or move your data, object to or restrict how we use it, and withdraw consent at any time. Email sam@scalecollective.co.uk and we'll respond within one month.
If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
Our website analytics are cookieless. Embedded forms and booking calendars from HighLevel may set cookies needed for them to work. The Meta pixel on our application and thank-you pages sets advertising cookies.